No regard for long term customers
<p>This is my trail of messages sent over Facebook messenger to MTN.</p> <p>Chat conversation start</p> <p>22 FEBRUARY 19:41<br />MTN, this is now ridiculous! You are throttling my line to the verge of suffocation. My messages take a lifetime to get through, might as well send ***eon mail. Sort it out NOW, I have 3 contracts with you and this is just unacceptable. 06050****4<br />Also, I had sent a query for a billing error over a week ago on one of my other numbers but still have not had any response</p> <p>_ _ _ _ _ _ _ _ _ _ _ _ _ </p> <p>MTN response:</p> <p>23 FEBRUARY 16:00</p> <p>Hi Ketan,</p> <p>Thank you for your post</p> <p>Please accept our apologies for the inconvenience this may have caused</p> <p>Kindly provide us your ID number and Address for further assistance</p> <p><br />Best Regards<br />Barbara<br />MTN Social Media Team</p> <p>_ _ _ _ _ _ _ _ _ _ _ _ _ </p> <p>My response:</p> <p><br />8601****4***7 3** ***rov**de Palace, * Ju****e ***ve, Umhga Ridge</p> <p>_ _ _ _ _ _ _ _ _ _ _ _ _ </p> <p>MTN response:</p> <p>27 FEBRUARY 08:08</p> <p>Hi Ketan,</p> <p>Thank you for your post</p> <p>Kindly note your sms query has been escalated to our technical support for further assistance reference number REQ: ********** <br />and in regards to the billing query it has been escalated to our billing support</p> <p>Best Regards<br />Barbara<br />MTN Social Media Team</p> <p>_ _ _ _ _ _ _ _ _ _ _ _ _ </p> <p>My response here:</p> <p> </p> <p>It is now the 13th March and I have just recieved my bill incorrently again and </p> <p>my lines are still trottled.</p> <p>The reason I had not queried if these issues had been fixed is because I frankly as</p> <p>a businessman do NOT have the time of day to make telephonic conversation </p> <p>on your helpline.</p> <p> </p> <p>If this is not sorted and refunded, I will STOP my next debit run</p>