No refundf as promised

<p>Please not that I was informed on the 18 July that my refund will be processed within 5-7 days. No refunbd has been received as yet. Please advise,</p> <p> </p> <p><br />Jul 18, 2016<br /><br />Official business reply:<br />Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.</p> <p>Kindly be advised that we have sent a request to the billing division to assist with passing credit for BIS charged for the month of march, April and May 2016 as we note that you started using the sim card on a SM-G800H/SM-G800H Galaxy S5 Mini SAMSUNG on the 2016-03-11. Prior to that the handset was used on a MODEL/Bold 9790 BLACKBERRY till 2016-03-09. Please note that that the turnaround time for the matter to be resolved is 5/7 working days.</p> <p>Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.</p> <p>Regards</p> <p>Nompumelelo</p> <p>REQ: **********</p>