SM
Shanel M
1 reviews | Active since Nov 2013
06 May 2015, 09:14
No refund as yet!!
Good day, <br> <br> I had an issue with my MTN contract and charges being deducted. I was refund with R370 on the 28/04/2015. I have no idea what that was for, and I was told that I will be credit for the amount R752.00 ( Which I have not recieved as yet) I need to know exactly when that will reflect onto my account. Also I was told that I was NOT supposed to be paying the migrantion fee of R660 and yet that was also deducted from my account. I HAVE NO IDEA WHAT IS HAPPENING!<br> <br> Please could I get feedback IMMEDIATELY!!<br> I am getting extrememly frustrated waiting for a call back!<br> <br> Kindest Regards<br> Miss Moodley
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MTN South Africa's replyOfficial
18 May 2015, 11:44Hello Shan001,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that on 2015-05-08 the agent by the name of Kreason Govender gave you a call and explained the billing and refund processes.
Regards
Lorraine
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that on 2015-05-08 the agent by the name of Kreason Govender gave you a call and explained the billing and refund processes.
Regards
Lorraine
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 11:44
Official
Hello Shan001,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that on 2015-05-08 the agent by the name of Kreason Govender gave you a call and explained the billing and refund processes.
Regards
Lorraine
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that on 2015-05-08 the agent by the name of Kreason Govender gave you a call and explained the billing and refund processes.
Regards
Lorraine
REQ:***
Best regards,