JP
Jonre P
1 reviews | Active since Sept 2015
22 Sept 2015, 14:02
NO REFUND AFTER % MONTHS!!!
Dear MTN <br> <br> I am still awaiting my refund after 5 months has passed!!! My account is overdue at the moment and my contract period is over. I would like to end my contract with MTN (BECAUSE OF YOUR POOR FREAKIN SERVICE), but can only do it once my account has been settled!!!! I spoke to MANY consultants and all I hear is \your problem has been escalated sir!!!!"NO feedback whatsoever!!!!!! COME ON"
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MTN South Africa's replyOfficial
24 Sept 2015, 09:38Hello Jonre,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our accounts department supervisory team for assistance.
Regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our accounts department supervisory team for assistance.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply24 Sept 2015, 09:38
Official
Hello Jonre,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our accounts department supervisory team for assistance.
Regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our accounts department supervisory team for assistance.
Regards
Rosetta
REQ:***
Best regards,