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AQMA
Abdul Qadir Mohamed Amra

1 reviews | Active since Jun 2012

10 May 2016, 20:06

No refund after debit order and manual payment

<p>Hi,</p> <p> </p> <p>I requested my MTN contract to be cancelled, and i was informed that i need to settle my bill first, i did this, and then MTN responded saying that a debit order will go off my account a week later. I then requested that they refund me, and i was told i must email them back on the 5th May, i did this, and did it again yesterday, but now i get no response. MTN owe me a refund and they just wont respond.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply11 May 2016, 16:27
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that we have requested for the funds to be refunded to your bank account, reference number: *** please allow +/-5 working days for this to be resolved.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

AQMA
Abdul Qadir Mohamed Amra's update17 May 2016, 07:27
Reviewer Update
Hi, I received a refund, but not of the full amount ( I only received R428.08) and I paid the full price. This is extremely frustrating, please can someone call me to resolve this ASAP. Here is the email from 809 @mtn on 22/04 Thank you for emailing Consumer Corp and SME and the proof of payment received,however MTN has already sent a request for the debit of this amount to be deducted on you're account on 2016-04-29. Should the amount go off on you're account and you wish to receive a refund back for that amount of R 744.69 ,the debit sent will need to reflect first on our systems so that we can request our banking department to assist and refund back the amount.Kindy resend request to this email around the 05th May 2016 so that we can escalate the request to our banking department.