No Refund

I called MTN in September to inquire how much am i still left on the account, then the person advised they will send a request. I never got a call, sms or email informing me on the amount. I then calculated on my own and paid R4168 upfront so I wont have to R379 every month. On the 31 September, MTN debited R379 in my account. I then called to get a refund for this, I called and spoke to Banele Ndumo to *** *** 14/10/2015 who advised this will take 3 to 5 working days. I called on the 20/10/2015 and spoke to Sizwe who advised there was a discrepancy and she shall escalate this.<br> <br> I called today 22/10/2015 and spoke to Mpho Madiba *** who advised the call has been resolved by Mpho Nyembe and says I requested to closed the account that's why i paid the R4168 and has been sent to Retention department. I stated before on my calls that I do not want to close the account, i wanted to pay upfront. Mpho Madiba advised he has escalated this matter. <br> <br> I cannot call everyday for this matter to be resolved whereas i stated clearly what i want. its been more than 3 weeks .<br> <br> Name: Petunia Rathupetsane<br> <br> Please assist on this matter.<br> <br> <br> Thanks<br>