1 reviews | Active since May 2016
no refund 6 weeks later
<p>Someone took out an additional sim card against my name, I submitted everything required and was given reference number ***. I was told the account has been closed and a journal has been prepared to refund me but till today I have not received my money, whenever I call the call centre they tell me a journal has been prepared and they will escalate it ..every time. MTN I WANT MY REFUND PLEASE</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have requested for the amount to be refunded to your bank account, reference number: *** please allow +/-5 working days for this to be resolved.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have requested for the amount to be refunded to your bank account, reference number: *** please allow +/-5 working days for this to be resolved.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we logged a query to our banking department to process the credit to your bank account and it will take within 2 to 5 working days to reflect.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we logged a query to our banking department to process the credit to your bank account and it will take within 2 to 5 working days to reflect.
warm regards
mike
REQ:***
Best regards,