IW
Isabel W
1 reviews | Active since Jan 2018
22 Jan 2018, 13:11
No refund
I had a company account with MTN, transferred the account to my personal capacity, have been communicating that they refund the credit. Two months later and still no refund.
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MTN South Africa's replyOfficial
23 Jan 2018, 16:40Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
As per our telephone conversation i have engaged with our banking department superiors to feedback with regards to refund you will be advised of the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply23 Jan 2018, 16:40
Official
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
As per our telephone conversation i have engaged with our banking department superiors to feedback with regards to refund you will be advised of the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,