RS
Ronel S
1 reviews | Active since Aug 2017
29 Nov 2017, 08:24
NO REFUND!!!
Ag No Nonhlanhla, I really thought that the money would have been in my account yesterday as promised!
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Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
29 Nov 2017, 19:12Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the matter have been escalated to our banking department awaiting for the refund to be processed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply29 Nov 2017, 19:12
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the matter have been escalated to our banking department awaiting for the refund to be processed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
RS
Ronel S's updateReviewer Update
30 Nov 2017, 07:49Dear Mr Ramaboka
Thank you for the response. Is there any indication when to expect such refund?
May I phone you regarding this frustrating situation?
RS
Ronel S's update30 Nov 2017, 07:49
Reviewer Update
Dear Mr Ramaboka
Thank you for the response. Is there any indication when to expect such refund?
May I phone you regarding this frustrating situation?
RS
Ronel S's updateReviewer Update
30 Nov 2017, 07:54Every employee of MTN is telling a different story. First Mr Loots JNR quoting that the refund will be in my bank account tomorrow morning, (beginning of November), then Nonhlanhla Ngwenya (money will be in your bank account tomorrow) then response from the Complaints Management Team, Mr Mike Ramaboka that the refund is now (yesterday) with the banking department. They are quick to respond to complaints on HELLOPETER, but thereafter no action!!!!!!!
RS
Ronel S's update30 Nov 2017, 07:54
Reviewer Update
Every employee of MTN is telling a different story. First Mr Loots JNR quoting that the refund will be in my bank account tomorrow morning, (beginning of November), then Nonhlanhla Ngwenya (money will be in your bank account tomorrow) then response from the Complaints Management Team, Mr Mike Ramaboka that the refund is now (yesterday) with the banking department. They are quick to respond to complaints on HELLOPETER, but thereafter no action!!!!!!!
RS
Ronel S's updateReviewer Update
30 Nov 2017, 11:53My apologies to Nonhlanhla Ngwenya. Your customer services agent by the name of Amesh, provided me with your surname relating to the reference number. The correct lady who has made a promise that the refund will be in my bank account on Tuesday morning, is actually Nonhlanhla Hlengwa. Nonhlanhla Hlengwa why is the refund taking to long to reflect in my account. What must I do to get my refund OUT OF MTN. MTN MY CHILDREN MUST GO HUNGRY THIS COMING DECEMBER BECAUSE MTN IS TAKING FOR MONTHS TO PAY BACK MY REFUND. PLEASE, PLEASE, REFUND ME AS PROMISED!!!! Why is MTN acting without any care to the public? This is something that I do not understand as they are the PROUD SPONSORS OF THE SPRINGBOKS!!!
RS
Ronel S's update30 Nov 2017, 11:53
Reviewer Update
My apologies to Nonhlanhla Ngwenya. Your customer services agent by the name of Amesh, provided me with your surname relating to the reference number. The correct lady who has made a promise that the refund will be in my bank account on Tuesday morning, is actually Nonhlanhla Hlengwa. Nonhlanhla Hlengwa why is the refund taking to long to reflect in my account. What must I do to get my refund OUT OF MTN. MTN MY CHILDREN MUST GO HUNGRY THIS COMING DECEMBER BECAUSE MTN IS TAKING FOR MONTHS TO PAY BACK MY REFUND. PLEASE, PLEASE, REFUND ME AS PROMISED!!!! Why is MTN acting without any care to the public? This is something that I do not understand as they are the PROUD SPONSORS OF THE SPRINGBOKS!!!
RS
Ronel S's updateReviewer Update
04 Dec 2017, 08:45SO DISAPPOINTED IN NONHLANHLA HLENGWA. STILL NO REFUND. TWO MONTHS NOW PASSED, WITHOUT REACTION FROM MTN. WHY IS IT SO DIFFICULT FOR MTN TO PAY BACK THE MONEY THAT THEY OWED TO ME??????? THIS IS THE LAST ATTEMPT TO GET THE MONEY FROM MTN. I AM NOW GOING TO GET IN CONTACT WITH CARTE BLANCHE WITH ALL MTN'S REPLIES WHICH MEANS NOTHING AND THEN ALSO GO TO CONSUMER AFFAIRS!!!!!!! NO SERVICE AT ALL FROM MTN. I AM GOING TO ALSO ISSUE A SUMMONS AND APPLYING FOR A COURT INTERDICT TO FORCE MTN TO PAY BACK THE MONEY OWING TO ME!!!!!
RS
Ronel S's update04 Dec 2017, 08:45
Reviewer Update
SO DISAPPOINTED IN NONHLANHLA HLENGWA. STILL NO REFUND. TWO MONTHS NOW PASSED, WITHOUT REACTION FROM MTN. WHY IS IT SO DIFFICULT FOR MTN TO PAY BACK THE MONEY THAT THEY OWED TO ME??????? THIS IS THE LAST ATTEMPT TO GET THE MONEY FROM MTN. I AM NOW GOING TO GET IN CONTACT WITH CARTE BLANCHE WITH ALL MTN'S REPLIES WHICH MEANS NOTHING AND THEN ALSO GO TO CONSUMER AFFAIRS!!!!!!! NO SERVICE AT ALL FROM MTN. I AM GOING TO ALSO ISSUE A SUMMONS AND APPLYING FOR A COURT INTERDICT TO FORCE MTN TO PAY BACK THE MONEY OWING TO ME!!!!!