JM
Justin M
1 reviews | Active since Jun 2015
29 Jun 2015, 09:12
No recourse, Broken Promises, Useless Service
I opened 2 new contract lines on 26th May, I have been promised 48hrs since then. I have called their Vincent & Beacon Bay branches to no assistance. The person who helped me is always \not in today"and a lady nonchalantly tells me this every two days. I have reference numbers and promised its been escalated to top management"
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Replies (1)
MTN South Africa's replyOfficial
12 Jul 2015, 15:14Hello kazinmthatha,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. I am not sure what the delays are, however, we can assist. Please request that the store contact our head office directly to resolve the matter. We require a reference number for the fault so that we can attend to it.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. I am not sure what the delays are, however, we can assist. Please request that the store contact our head office directly to resolve the matter. We require a reference number for the fault so that we can attend to it.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
MTN South Africa's reply12 Jul 2015, 15:14
Official
Hello kazinmthatha,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. I am not sure what the delays are, however, we can assist. Please request that the store contact our head office directly to resolve the matter. We require a reference number for the fault so that we can attend to it.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. I am not sure what the delays are, however, we can assist. Please request that the store contact our head office directly to resolve the matter. We require a reference number for the fault so that we can attend to it.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***