No recieption on MTN network

Hallo Peter, I have been with MTN for over 14 years. I have been with out service dew to no network since 04/07/2015, to date. I have been in contact with MTN after holding for over 2 hours, and then inform them about the problem that we can not use the phones when we are at home. I spoke to a Wayne person. We have been living on the same address for the last 10 Years. MTN gave me a number to dial ***, which is not in service. When I phoned again from work the next day, holding for over two hours, they told me that that number is not working know, but they will sent me a document that need to be filled in and then be returned. MTN confirmed the e-mail address on their system, the same one they sent our statements, and told me they will sent it. up to date I have not received. I have spoken to Ntlantla at MTN and he gave me a ref number ***4. I am a paid customer. This is extremely frustrated, to deal with *********** staff that is the voice for MTN. Do you have by any chance a extra back bone which we can donate to MTN????They seriously need one!