No reception, terrible customer care

The MTN reception at my house is almost non existent. I have an MTN cell phone, and MTN 3G ****le. I need and use both all the time for work and leisure. <br> <br> I first raised this with MTN in December. They sent 2 guys to my house to investigate, twice. Both times, the guys said they had sorted out the problem, but they had not. Unfortunately i was not there so could not verify. All these two technicians actually did was drink my coffee. <br> <br> Since January, I have phoned MTN countless times to sort this out, but they have never got back to me.<br> <br> This afternoon I phoned MTN 3 times, twice I was put on hold for over 15 minutes before I hung up, and the third time, the MTN consultant hung up on me. I am now over this terrible service from MTN.<br> <br> My wife uses Vodacom. She also had no reception at our house when we moved in, so she phoned Vodacom to sort it out. The next day Vodacom technicians were at our house, and sorted out her reception issue. Now that is service.<br> <br> MTN what is your problem? Why do you not care about your customers? Why is your service so shockingly terrible?<br> <br> Should I address this via social media? Will that get me a response?<br> <br> Adrian Watermeyer