1 reviews | Active since Sept 2015
No reception for 3 months
I'm am absolutely furious with MTN! <br> For the past 3 months I've had terrible signal. I get cut off during phone calls and majority of the time I don't receive the phone call as it goes straight to voice mail. <br> I'm trying to run a business - but no one can get hold of me and when i want to phone or message, I don't have signal? Messages and emails are delayed and sometimes don't even come through! What happens if I'm in a hi-jacking or emergency situation?? I'll probably be dead before I can get hold of someone! I don't think you realize the danger you are putting your customers at - this is SA after all!!<br> <br> I bought a 1 GB (+ 1GB night time) 3G ****le in Jan '15 and to date I've only had 683.48MB every month & no one can give me an answer?<br> <br> I'm far beyond angry. This weekend I'm leaving MTN after 14 years and going to another service provider who understands the meaning of 'service'!<br> <br> Catch a wake up MTN!!
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,