HM
Hermann M
1 reviews | Active since Jun 2014
17 Mar 2019, 08:37
No reception for 15 hours now
More than 15 hours without signal in the Tom Burke,Limpopo region. Whats going on?? I moved to mtn from vodacom 2 months ago, did i make a mistake in doing it?????
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Mar 2019, 09:16Good day Hermann,
Thank you for your post.
Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
Kindly call our network helpdesk to confirm if this is the case for your site, if not they will assist to log the matter and provide you with a reference number. The number is ***, and is a free call from a MTN number.
Warm RegardsMazwi ZumaComplaints Analyst
Thank you for your post.
Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
Kindly call our network helpdesk to confirm if this is the case for your site, if not they will assist to log the matter and provide you with a reference number. The number is ***, and is a free call from a MTN number.
Warm RegardsMazwi ZumaComplaints Analyst
MTN South Africa's reply18 Mar 2019, 09:16
Official
Good day Hermann,
Thank you for your post.
Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
Kindly call our network helpdesk to confirm if this is the case for your site, if not they will assist to log the matter and provide you with a reference number. The number is ***, and is a free call from a MTN number.
Warm RegardsMazwi ZumaComplaints Analyst
Thank you for your post.
Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
Kindly call our network helpdesk to confirm if this is the case for your site, if not they will assist to log the matter and provide you with a reference number. The number is ***, and is a free call from a MTN number.
Warm RegardsMazwi ZumaComplaints Analyst