SB
Shanice B
1 reviews | Active since Aug 2015
30 Nov 2016, 12:50
No reception
<p>Getting reception in Witbank and / or Kusile Powerstation is becoming a Nightmare. We cannot make calls or merely recieve an E-mail via cellphone. It has become unbearable. If this persists many users in Witbank and Kusile Powerstation will opt to move over to other Networks.</p> <p> </p> <p>This is pathetic!!!!!!!!!!!!!!!!!!!!!</p>
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MTN South Africa's replyOfficial
02 Dec 2016, 15:40Good afternoon Shanice
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Kindly contact our coverage helpdesk. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Alternatively populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply02 Dec 2016, 15:40
Official
Good afternoon Shanice
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Kindly contact our coverage helpdesk. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Alternatively populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,