No real MTN support

I've been trying for more than 2 months now to link an iWatch to an iPhone using an eSIM. I've called the customer support, been transferred to the technical support back to MTN Direct, sent emails to *** and still no joy. On top of that I've been logged out of my MyChoice account and the online option to reset this password, doesn't even send me an email. They're quick to market and sell you the product, but once you need help to get everything going, there is no assistance whatsoever.