DS
Daniel S
1 reviews | Active since Jun 2012
12 Oct 2015, 11:52
No real help with phone repair into 4th week
I submitted my phone (under warranty) to the Rosebank branch of MTN more than 3 weeks ago. I found out that, at least for the first 11 days, it had not even left the shop, let alone been repaired. I have been complaining ever since on HelloPeter and Twitter. I receive fluffy PR responses that my complaint has been \escalated"but"
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Replies (1)
MTN South Africa's replyOfficial
12 Oct 2015, 14:30Hello saksy,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly note that we have tried calling you without any luck.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre helpdesk for a full fault report .
Regards,
Rosetta
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly note that we have tried calling you without any luck.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre helpdesk for a full fault report .
Regards,
Rosetta
REQ:***
MTN South Africa's reply12 Oct 2015, 14:30
Official
Hello saksy,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly note that we have tried calling you without any luck.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre helpdesk for a full fault report .
Regards,
Rosetta
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Kindly note that we have tried calling you without any luck.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly. Please contact the Repair Help Centre helpdesk for a full fault report .
Regards,
Rosetta
REQ:***