No provision of service being charged for at MTN

At the end of May upgraded my son's cell phone contract and put him on MTNs mychoice 200. It includes 200 minutes, 300 SMS and 500MB of data. <br> To date, he has received the call time, but not the SMSs or data. As a result we are having to buy data bundles.<br> <br> Now anyone can make a mistake, and I have tried by all means at my disposal to get the problem resolved:<br> - I first phoned and then visited (several times) the store where I tool out the contract. They have logged the issue twice, and tell me that both times their information is that the problem is resolved.<br> The USD references for these logs are: *** and ***<br> - I then visited them and insisted on a phone number to escalate to. They gave me the number ***. I have called this number four times. In the first call, which lasted for 40 minutes, I spoke to 5 people, and no one could help me. Eventually my call dropped. I have subsequently called 3 times, and held for 25 minutes, 15 minutes and 20 minutes without talking to a person.<br> <br> I know that there are staff issues at MTN, but they are charging me a lot of money by debit order monthly for a service I am not getting.<br> <br> My last resort is to stop the debit order.