tB
tshego B
1 reviews | Active since Dec 2012
05 Jan 2016, 16:31
NO PROTECTION FOR MY HANDSET
I have handset which is on contract, I've had it since late October 2015. Ever since the arrival of my handset I've been searching up and down and i cannot find any form of pouch or protection for my phone. How am I expected to maintain the quality and look of the phone when i have no form of extending its life? and How can MTN provide me with a phone that they themselves cannot provide protection for since well the shops don't have an accessories either?<br> <br> Am I expected to pay now that my phone is cracked even though I've been on the hunt for 3 months and counting?<br> <br> I'm dissatisfied and dissaPointed really
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
06 Jan 2016, 15:36Hello Mungo5,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that if you cannot get the pouch in any of the MTN stores near you can also check with the stores of the manufacturer of the device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that if you cannot get the pouch in any of the MTN stores near you can also check with the stores of the manufacturer of the device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply06 Jan 2016, 15:36
Official
Hello Mungo5,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that if you cannot get the pouch in any of the MTN stores near you can also check with the stores of the manufacturer of the device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that if you cannot get the pouch in any of the MTN stores near you can also check with the stores of the manufacturer of the device.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
