1 reviews | Active since Mar 2009
No proper response from MTN really bad service
I have send some query e-mails to MTN as I don't have time to spend on the phone the whole day, I have had very very bad response from them. I wanted to know why my MTN contract fee is more I have signed a contract how can they just increase the payment? answer to this from MTN: all MTN customers contracts has increased.. I have asked to check what happened to my airtime is there someone taking my airtime, no answer to that, I have asked why I can only upgrade in January 2016 if I have my contract for two years in August already, no reply to that either, what is going on MTN what happened to your customer services? I will seriously NOT recommend MTN to any one , I've always being happy with them but for the last few months, their customer service is REALLY VERY bad..
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any content usage on the sim card. When we look at the itemized billing we do pick up that calls made is longer.
1.22 \Monthly Service Charge\" means subscription fees charged monthly in advance by MTN for Your access to and use of the Network Services and the monthly charges applicable to the Value Added Services used by You
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any content usage on the sim card. When we look at the itemized billing we do pick up that calls made is longer.
1.22 \Monthly Service Charge\" means subscription fees charged monthly in advance by MTN for Your access to and use of the Network Services and the monthly charges applicable to the Value Added Services used by You