No Proper Processes and Poor Customer Service

So with other networks, if you want to be contacted you can leave your details on the website and get a Call-Back. With MTN, I have been calling this number: ***. The unprofessionalism I experienced this morning is overwhelming. The first guy, without any warning just transfered my call after telling him that I need a new contract. I was then transfered to Mondo Sales (which is not MTN but 3rd Party). Second, third, forth and firth consultants kept tranferring me to others. Until I spoke to Nqobile who told me that i reached MTN Sales. So i told her I need to apply for a contract. She informed me that a profile needs to be created first with all relevant documents. No problem I said, she then said (just like the others), "I need to tranfer you to someone who will create your profile" -- Like really now.. Clearly MTN does not want BUSINESS.... im shocked. I will stay with my current network, thank you!