NO PROPER FEEDBACK

I am STILL struggling with MTN to sort out the ********** activity on my account. Since 15 January 2015 I am trying to sort this out. NO LUCK AT ALL. I do not get response until I request response. On 28 January 2015 I received an e-mail stating the submitted documents are not clear enough. That same day I request where I must send it to. Only on 02 Feb 2015 I recieved a call from Themba Hamnca. I did high resolution scans of the documents, I checked it myself to be clear enough and send it to Themba Hamnca. On 02 Feb 2015 Thamba Hamnca CONFIRMED that he received the documents and that are INDEED CLEAR ENOUGH!!!!!! Since then NO feedback received until 09 Feb 2015. Feedback reads<br> \ Thank you for emailing Customer Care.Please be advised that you need to send us clearer copies of your sworn affidavit and certified ID copy. ...blah