No Progress on ***** Case

<p>I had opened a cellphone contract with mtn a few years ago, and then I took out a laptop contract out with them as well. For a while I knew what amount to expect via debit order every month. Around March this year (2016) I noticed that the amount was much higher than usual.</p> <p> </p> <p>When I had queried with MTN, it had showed on their side that my laptop contract was renewed last year October, but the goods were returned, yet my account was still debited the R600 odd extra the person had upgraded for. I received no sms to say the upgrade was even due, and not once did any consultant from MTN phone me to query why the goods were returned. I phoned them again to let them know I did not upgrade my laptop in October last year, nor did I receive any parcel. I then had to go to the police station, write and afidavit, certify my ID and then submit it to MTN.</p> <p> </p> <p>Around May, it got sorted, the contract was cancelled, and the sim was converted to prepaid, however, I was told by a consultant that I would be refunded the money I had been unfairly charged, from October to April, 7 months. My balance for those 7 months, with my cellphone contract, was ranging between R900-R1000 a month. To this day, I have still not been refunded and I have got no feedback thereof.</p> <p> </p> <p>In May, I received my statement from mtn via sms, stating that R300 odd will be coming off, which is for my cellphone contract, as the laptop one was cancelled, at the end of May, when all my debit orders went off, MTN still debited R982.01 off my account. I queried it with the consultant who had initially helped me with the ***** case, and asked her why my account was debited for R982.01 when the one contract was cancelled. All I got from her was the proof that the sim was made prepaid. I rep**** again, and got no response. She was very efficient with this, and thats why I kept in touch with her.</p> <p> </p> <p>For the month of June, I received another sms to say R300 odd will be debited from my account, for my cellphone, and on the 30th June, I got an sms from my bank saying R982.01 will be debited. So even though the contract has been cancelled, and I receive statements with the correct amount to be debited, MTN is still debiting more than they should! They now owe me money from October 2015 to June 2016! I emailed the consultant again on 30th June with regards to my account, I contacted another employee who had phoned me and left a message to tell me my laptop number has been made prepaid, her phone just rang and then I got her voicemail, I phone MTN service line (808) to find out who I can speak to with regards to this matter, and got given the ***** line, which gives a tone that the number is either engaged the whole time, or it doesnt exist.</p> <p> </p> <p>I then tried another route and sent MTN a message on their facebook page. I STILL have gotten NO response. I am at a loss and I do not know what other route to take. I am very frustrated. I have other responsibilities too. Please help.<br /> </p>