JD
John D
1 reviews | Active since Jan 2017
31 Jan 2017, 08:40
No progress on contract application
<p>I app**** for a new contract on the 20th Jan at MTN Eastgate in-store. I received an SMS the next day to say that my contract request has been submitted for approval. 1 week later and no feedback, so I call the branch yesterday the 30th Jan - only to be told they are waiting for my 3 months bank statements to which I informed the agent that I came in to store on the day with all my documents. He said he would check and re-submit the order and call me in an hour.</p> <p>It's now the next day and I havent received a call, and still dont know what is going on with the contract application.</p> <p>How much longer extra do I need to wait because of this?</p> <p> </p> <p>Quite terrible service seeing as I made the effort to take time off of work to go in to store with all my necessary docs and apply for a contract, only to be told they dont have all the docs required...</p>
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John D's updateReviewer Update
02 Feb 2017, 12:53Contract has been approved, but now no stock. Wsa told that the store would check with other branches and get get back to me. Its now 2 days later and I still need to call in myself to get feedback.
What ****... all a client wants is feedback and to know whats going on with their order, especially when the company already has your banking details!
JD
John D's update02 Feb 2017, 12:53
Reviewer Update
Contract has been approved, but now no stock. Wsa told that the store would check with other branches and get get back to me. Its now 2 days later and I still need to call in myself to get feedback.
What ****... all a client wants is feedback and to know whats going on with their order, especially when the company already has your banking details!
MTN South Africa's replyOfficial
07 Feb 2017, 18:45Thank you for your post.
We apologized for any inconvenience incurred.
We do apologized for the store taking so long to approved the Application.
We we sent the request to the store Managers to follow up on no stock, we have requested for the stores to contact you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply07 Feb 2017, 18:45
Official
Thank you for your post.
We apologized for any inconvenience incurred.
We do apologized for the store taking so long to approved the Application.
We we sent the request to the store Managers to follow up on no stock, we have requested for the stores to contact you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,