HS
HL S
1 reviews | Active since Jun 2017
28 Jun 2017, 09:40
No progress
<p>It has been over a week and my issue has still not been resolved by yourselves. You sent me a response on 20 June 2017 following my complaint and advised that the matter is being attended to. I have followed up today and the agent cannot trace any progress. I am losing my patience and will be left with no option but to approach the regulator and Ombudsman. </p> <p> </p> <p>I await to receive a call regarding the progress of my matter.</p>
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MTN South Africa's replyOfficial
28 Jun 2017, 15:38Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a journal credit have passed for ********** charges and your account have been removed from our legal department,kindly note the below from our ***** department:
A***
REQ:***
********** UPGRADE
DONE USING FALSE DOCUMENTS
CLIENT WAS A VICTIM OF IMPERSONATION
UPGRADE AND MIGRATION REVERSED
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's reply28 Jun 2017, 15:38
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a journal credit have passed for ********** charges and your account have been removed from our legal department,kindly note the below from our ***** department:
A***
REQ:***
********** UPGRADE
DONE USING FALSE DOCUMENTS
CLIENT WAS A VICTIM OF IMPERSONATION
UPGRADE AND MIGRATION REVERSED
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,