1 reviews | Active since Apr 2015
NO PRODUCT AWARENESS
Yesterday at 14:35 23/04/2015 I was at the MTN store in adderly str. as I pre-ordered the S6 edge but am looking for the 128gb imperial green variant. I tell the consultant that I saw last on the MTN twitter feed that MTN have the 128GB S6 Edge, the consultant first response is to refer me to the catalogue astonish at what the consultant presents me with I repeat my initial statement. I asked then what the expected contract price would be again I was referred to the catalogue, I then explained that I am specifically enquiring about the 128gb variant and NOT the 64gb. After being sent back and forward between the two consultants whom for some odd reason wasn't informed about the announcement made on their company's twitter feed, I was told that the 128gb was going to be the same contract price as the Samsung S6 edge 64gb is. I asked the consultants if they are sure the 128gb S6 edge will be the same price I was assured that it would be the same price and not like Apple's iPhones that sells the size variants of their flagship devices at different price rate referring to the fact that I pointed out iPhones price rate differs between it storage size variants.<br>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
