No problem with a new contract, but a R200 data bundle needs to be vetted

So, I've been with MTN since 2001. Never had a problem, last year they phoned me and upgraded my contract to the latest iPhone without much fanfare. Now I want to add a data bundle, only to be told, oh no, they will first have to vet me for a R200 recurring data bundle. And for that I have to go to a store. Wo, so in this time of COVID, MTN actually want people to come together in a small space. When I ask to speak to a manager, then no one is available. My advice, don't bother with MTN, they are ***********. There are far better service providers out there