NR
Nigel R
1 reviews | Active since Jun 2011
05 Jul 2015, 19:44
No/Poor Internet Connectivity
I am having difficulties with my internet connection on my phone since 04-07-2015 and today,I loaded a 1Gig on my prepaid number 29-06-2015 and did not even use half of my 1Gig which is only valid for 1 week which will expire 06-07-2015..please could MTN call me on *** and advise what is wrong and refund at least half of my data back that I paid for R65 due to the fact that there is a prolem with the network,and this is now my second complaint and not a device problem,with regards to internet connection in less than a month..this was really a mistake to port in to MTN..
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Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 15:05Hello nigelroets,
Thank you for taking time to raise your concerns with MTN. We sincerely apologize for the delayed response and any inconvenience caused as a result.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from another SP, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
I hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for taking time to raise your concerns with MTN. We sincerely apologize for the delayed response and any inconvenience caused as a result.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from another SP, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
I hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply22 Jul 2015, 15:05
Official
Hello nigelroets,
Thank you for taking time to raise your concerns with MTN. We sincerely apologize for the delayed response and any inconvenience caused as a result.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from another SP, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
I hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for taking time to raise your concerns with MTN. We sincerely apologize for the delayed response and any inconvenience caused as a result.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from another SP, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
I hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,