No phone yet account was debited

About 3months ago I app**** for a phone, was informed they had been on strike and it might take a while to get phones and i understood being a reasonable human being. However every Sunday I would go to MTN Woodmead and speak to a lady by the name of Sedzani who handled my application and she had said she would put it through once they had news that the strike was over. I then told her if by the following week they still did not have phones i am no longer interested as i had waited more than a month and i had no phone. To say the least i never received any sort of communication whether the application went through whether i was approved or not. However when i looked at my transactions there was a debit order I called Woodmead MTN was told the lady left and the guy refused to tell me what happened on my application whether itwas opened, approved or who took the phone if itwas taken regardless of the fact that i provided him with all information he required. When i asked him to give the phone to someone who had answer he simply said \for what?". I felt that was rude and unprofessional"