1 reviews | Active since Mar 2013
No Phone No Feedback 46 days later
I took my phone in-store for repairs on the 18 August 2017. Upon entering the store, the first thing the person helping me said, was that they do not offer replacement phones, when they send a handset away. We did the paperwork and they advised that i would be informed if the handset passes the warranty assessment then we could take it from there . 45days later, nobody has contacted to let me know anything.In the interim, i have been phoneless, and clueless, but my debit order goes off on time every month. I just found out that the store has been closed for renovations. I'm not impressed with this service. I need answers asap
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to cavendish Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to cavendish Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team