NO PHONE - MTN GALLARIA IS FULL OF LIES AND MAKING CUSTOMERS PAY FOR IT

On the 7th of January 2023 I went into MTN Gallaria to do an upgrade as my phone was ****** the previous day. Firstly Jody, the person that helped me, promised my phone would be there on Monday after I asked if they had stock because otherwise I would rather go to an MTN that has stock of the phone I wanted. I also ordered the Watch 5 Pro with the phone. When I wanted the Watch 5 for another contract that has the Samsung s22 Ultra plus they said it's impossible to only get the watch or to add it to that contract so I was forced to take out another contract if I wanted to add the Watch 5 to the Samsung s22 Ultra plus (for my fiance). When I left Jody promised to phone on Monday.

Monday I received no calls but was going to Gallaria for shopping so luckily I could stop at MTN and ask. By 12 they had only received my Watch 5 Pro but not the Watch 5 not my new phone so I still had to wait. Jody promised to phone me before 5pm which did not happen.

Tuesday, once again I hear nothing, so I tried to phone MTN on their number from Google but after 10 phone calls there was no answer so once again I was forced to go into store and drive to Gallaria. Jody was not working so someone else there went to find out if they have my phone. He said it would be there before 3pm and would give me a call. After 3 I still heard nothing from them, tried to phone AGAIN but no answer, so once again was forced to drive there. I then spoke to the Manager who promised I would be able to get my phone the next day as that is when it arrives.

Wednesday morning I finally for the first time receive a phone call from Jody but only to hear that they still don't have my Watch 5 Pro (which they had on Monday as I personally looked at him while he told me the Watch Pro is there but not the others) and he is putting an order through now to see where it is available (why is Jody only putting the order through on Wednesday if I took out the contract on the Saturday???? I only assumption is that someone sold my Watch 5 Pro to another customer and Jody messed up but now when I'm confronting him he is just telling more lies). He will let me know in an hour what the update is. Once again I heard nothing. 4pm I had to phone him back (for once I had his personal number atleast) after which he said my phone JUST arrived but he will let me know about the watch 5 Pro.

Wednesday 5pm I drive to Gallaria to pick up my phone. When I got there Jody told me he can't give me my phone as he can only invoice the phone with the watch 5 pro. Wednesday is the 11th of January. To get the other watch 5 (which I was promised to get on the 9th which was my fiance's birthday) I had to pay in R1000 extra but if I had waited until the 11th which would have been the upgrade date on that contract I wouldn't have had to pay anything in.

Thursday, the 12th. Apparently my Watch 5 Pro is only arriving on Friday, which is tomorrow. If I had ordered the Watch 5 yesterday only (which is when it only arrived at the store) I would have not been penilized for early contract renewal.

Due to the LIES and absolute disgusting service from MTN Gallaria I have to PAY for it. I still have NO PHONE. I was promised to receive everything on the 9th and if I knew that MTN Gallaria is filled with employees (including the Manager which, firstly couldn't care less that their phone does not get answered and secondly is running that store to the ground with his pathetic attitude and absolutely no attention to customer service which is non-existant in MTN Gallaria because every employee is either playing on their phones, including the manager, of taking photo's with their colleagues while the customer just has to wait until they are finished laughing and joking around) then I WOULD HAVE TAKEN MY BUSINESS ELSEWHERE.

DON'T EVER EXPECT SERVICE FROM MTN GALLARIA. THERE IS NONE AND NO PROFESIONALISM OF THE MTN BRAND THAT I HAVE COME TO KNOW OVER 15 YEARS. This is what causes MTN to lose customers. Horrible branches like this. But the people here have nowhere else to go so horrible service is the only choice otherwise you have to drive 30min to a different store. I hope head office reads this. I am so dissapointed. AND I STILL DON'T HAVE A PHONE!!!!