NO PHONE FOR OVER A WEEK!

I have been an MTN customer for the past 6 years since moving to South Africa. We had some minor issues but nothing major and we usually had good service.

However, after my phone broke and I needed to change phones, I unfortunately put an incorrect password too many times and my sim was blocked. All I needed was the PUK number, which I no longer had after all this time. Simple fix was to call MTN and get the number, right? WRONG!

They made a huge mistake on my account, and we found out they have been overcharging us. Thankfully this happened otherwise we wouldn't have known there was an issue.

Now, a week has gone by and we have had NOTHING!! No updates, no emails, no phone calls ...and I still can't access my sim card or my phone! The two reference numbers are REQ*** and REQ***.

This is absolutely outrageous! I haven't been able to use my phone and no one seems to know or care that we have been having this issue for so long.

We have been loyal and paying everything on time, and we are getting nothing. This has caused major issues, as my banks and important apps are linked to my number. I need this issue sorted ASAP!