1 reviews | Active since Aug 2017
No phone delivery after upgrade, nobody has any lead time
<p>I upgraded 3 business contracts on the 26th of July. I was assured by the salesperson that the phones would be delivered within 5-7 working days. They were supposed to be delivered by Thursday last week (3rd of August). When I followed up on Thursday I was advised that no deliveries are being made due to stock take and that my upgrades are pre-finalised. I am now told their is delays between Mtn and RTT and nobody can tell me when I can expect my delivery. Surely your entire business does not come to a halt because of stock count and surely stock count cannot take 2 weeks? I would like proper feedback regarding when I can expect the delivery of th hand sets as you will be charging me for a Pro-Rata amount on these hand sets for these 2 weeks that I do not have them.</p>
Thank you very much, but the feedback I have just received is exactly the same feedback as I was given by Mpho on Monday. They have merely copied and pasted the response. This does not give me any indication of when I can expect delivery which is what I requested above!!!!
The feedback I want is as requested above:
How long until I receive my delilvery? Why is there such a big delay? When will I receive the handsets?
Their response is:
The application is Prefinilized, note that we were advised that they are delays between MTN Warehouse & RTT.
From our end we do not have control as this has affected the entire business. We will constantly update you around the outcome.
Please accept my outmost apologies around the delays in re-delivering the handset.
Thank you very much, but the feedback I have just received is exactly the same feedback as I was given by Mpho on Monday. They have merely copied and pasted the response. This does not give me any indication of when I can expect delivery which is what I requested above!!!!
The feedback I want is as requested above:
How long until I receive my delilvery? Why is there such a big delay? When will I receive the handsets?
Their response is:
The application is Prefinilized, note that we were advised that they are delays between MTN Warehouse & RTT.
From our end we do not have control as this has affected the entire business. We will constantly update you around the outcome.
Please accept my outmost apologies around the delays in re-delivering the handset.