NB
Norman B

1 reviews | Active since Oct 2015

30 Oct 2015, 10:21

NO PHONE AND STILL HAVE TO PAY CONTRACT!!!!

Got a phone on Contract from MTN and since September 2015 the phone was booked in for repairs as the speaker was not working.<br> MTN told me that they had to replace the phone (CAT BISQ) as they are not able to repair the phone, and guess what??? NO PHONES IN STOCK!!!<br> I now have pay for a contract phone which I CANNOT use.<br> I have been phoning the Call centre almost every week and guess what?? NO SERVICE!!!<br> Phoned the Call Centre again on 28 October 2015 and spoke to GURU responding with a BAD ATTITUDE... NO STOCK!!! and she cannot confirm when stock will arrive.<br> I am not paying one cent towards my contract until this issue have been resolved. How can I pay for something I do not have?<br> How long do I have to wait for a new phone?<br> I cant even use the Sim Card as I don't have a phone to put it in.<br> This issue needs to be resolved asap!!<br> Please do not contact on the contract number as I don't have a phone.<br> Please phone my wife on number provided below!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Nov 2015, 11:33
Official
Hello sanet1970,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the HVRC (Repair Centre) supervisory team for assistance I will contact you with the feedback shortly.

Regards
Nompumelelo
REQ:***