LR
Lorna R

1 reviews | Active since Nov 2015

23 Nov 2015, 10:50

No Phone

I signed a contract on 29 October at MTN Longbeach and told the phone is not in stock but will be in the store the latest Tuesday 3 Nov. I got notification my contract was approved and the rest of the corresp has been what I have initiated. I was then told to wait as they will get my iphone 32gb from Paarl. So I waited a further week only to be told today that \The driver who normally collects handsets for us from other stores could not make it to paarl this week nor longbeach. The handset is also not available for order at our particular warehouse. What I suggest though is that you order it online via MTNs website or give MTN Direct a call on *** they do approvals and deliveries to your door. Chances of them having stock is very good. Other than that the I store in the Waterfront.<br> <br> After waiting for 45 minutes for a person to help me in the store the day I signed a contract due to low staff

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Nov 2015, 11:25
Official
Hello lornavr,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.


Kindly note that the matter has been escalated to the area Manager in MTN(Longbeach) in Noordhoek for assistance.

Regards
Nompumelelo
REQ:***

Best regards,