TH
Tracy H

1 reviews | Active since Dec 2010

28 Aug 2015, 16:45

No phone

I upgraded my daughter's phone on 1 July 2015 and after numerous calls and e-mails I am still waiting for a phone to be delivered. I have asked for 3 different phones because the first 2 were apparently no longer in stock although there was stock on the day I phoned. I keep being told that the phone will be delivered in a few days but nothing ever happens. Every time I ask to speak to a supervisor I get told I've phoned the wrong number. I was going to change my own contract to Mtn but there is no chance now. If I could actually get to speak to someone, I would cancel this contract and when my other daughter's contract comes to an end, I will cancel that too. The only problem is that I can't even get someone to do that. When I phoned today, I also discovered that one of my numbers had been barred even though the account is up to date. I will be telling everyone I know how useless Mtn's service is and to choose a different service provider. <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 Aug 2015, 09:14
Official
Hello vanhouse,

We are truly sorry for the inconvenience caused and for the breakdown in service.

We've just confirmed with our Sales Department and the agent who processed the upgrade that the upgrade will be cancelled and the charges will be reversed. You will then be able to go into the nearest MTN store that has stock of the iPhone 6 16GB (Silver) and get the phone immediately.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***