SJ
Sue J
1 reviews | Active since Jul 2015
28 Jul 2015, 16:29
NO Permission given
This is not the first time I'm complaining about MTN and I get the feeling it won't be the last. I have had a contract with MTN for just over 4 years now and my contract has always been a \top up". I recently upgraded (with the thought that it would remain a top up) The sales consultant did not explain otherwise. To my disgust I find out my data and airtime has been continually running up with a limit of R1200 which I was never asked about or advised about. Now I'm left to pay a bill that I had no idea about??? Not fair to say the least. How is MTN going to resolve this issue??? I've been a loyal paying customer but this just takes the cake completely for me. I'll be awaiting a reasonable response AND solution from MTN. """
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MTN South Africa's replyOfficial
11 Aug 2015, 15:23Hello Veeeeeee,
We are sorry for the delayed response and for any inconvenience caused.
The total amount of R1344.81 was made up of your invoice for the month of June (R491.10) & July (R853.71) 2015
We've now perused your account and see that your last invoice dated the 20th of July 2015 was for an amount of R853.71. The additional usage was R408.44 (packet switch data call charges/internet usage).
We've now also set a usage limit of R1.00 on your account. So once you've used up your available minutes and generate usage for R1.00, you will need to load airtime thereafter.
We have taken a decision to credit the additional usage of R408.44 excl. VAT and the credit will be allocated to the account within 3/5 working days.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response and for any inconvenience caused.
The total amount of R1344.81 was made up of your invoice for the month of June (R491.10) & July (R853.71) 2015
We've now perused your account and see that your last invoice dated the 20th of July 2015 was for an amount of R853.71. The additional usage was R408.44 (packet switch data call charges/internet usage).
We've now also set a usage limit of R1.00 on your account. So once you've used up your available minutes and generate usage for R1.00, you will need to load airtime thereafter.
We have taken a decision to credit the additional usage of R408.44 excl. VAT and the credit will be allocated to the account within 3/5 working days.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Aug 2015, 15:23
Official
Hello Veeeeeee,
We are sorry for the delayed response and for any inconvenience caused.
The total amount of R1344.81 was made up of your invoice for the month of June (R491.10) & July (R853.71) 2015
We've now perused your account and see that your last invoice dated the 20th of July 2015 was for an amount of R853.71. The additional usage was R408.44 (packet switch data call charges/internet usage).
We've now also set a usage limit of R1.00 on your account. So once you've used up your available minutes and generate usage for R1.00, you will need to load airtime thereafter.
We have taken a decision to credit the additional usage of R408.44 excl. VAT and the credit will be allocated to the account within 3/5 working days.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response and for any inconvenience caused.
The total amount of R1344.81 was made up of your invoice for the month of June (R491.10) & July (R853.71) 2015
We've now perused your account and see that your last invoice dated the 20th of July 2015 was for an amount of R853.71. The additional usage was R408.44 (packet switch data call charges/internet usage).
We've now also set a usage limit of R1.00 on your account. So once you've used up your available minutes and generate usage for R1.00, you will need to load airtime thereafter.
We have taken a decision to credit the additional usage of R408.44 excl. VAT and the credit will be allocated to the account within 3/5 working days.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,