SS
Shaun S
1 reviews | Active since Aug 2013
27 Feb 2018, 10:21
No payment break as advised
On 2 January 2018 I went to upgrade at MTN Tygervalley mall. I chose x2 LG G6 mobile phones, as there was a promotion for x2 tvs and x2 month payment breaks. I received the tvs from LG, no problem, I however have not received the x2 month payment breaks as advertised and advised. I received my January statement after already making payment and forgot about the payment break, the statement showed I had to pay only R60 and not R1138 as I made, then I expected to have credit and no payment this month. I received a statement that I need to pay R 1258. Please advise what happened to the payment break?
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MTN South Africa's replyOfficial
27 Feb 2018, 10:29Good day Shaun,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your query through to our Credit Management team for urgent assistance. You will be contacted as soon as is possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Feb 2018, 10:29
Official
Good day Shaun,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your query through to our Credit Management team for urgent assistance. You will be contacted as soon as is possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,