RG
Riaan G
1 reviews | Active since Oct 2009
28 Mar 2015, 22:03
No paper contract and incorrect billing
short and sweet, MTN lost my signed contract and bills me incorrect. up to R500PM incorrect. In a year, no solution..
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Apr 2015, 16:16Hello gogreeff,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have looked into your account. All the necessary credits have been passed. You should not be having a problem with incorrect billing on your account going forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have looked into your account. All the necessary credits have been passed. You should not be having a problem with incorrect billing on your account going forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply01 Apr 2015, 16:16
Official
Hello gogreeff,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have looked into your account. All the necessary credits have been passed. You should not be having a problem with incorrect billing on your account going forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have looked into your account. All the necessary credits have been passed. You should not be having a problem with incorrect billing on your account going forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***