1 reviews | Active since Feb 2012
No ownership on anything
Good day <br> <br> <br> I have 4 cellphone/data contracts with MTN , my contract for *** expired on 18.07.2015 . I went into MTN Mimosa Mall Bloemfontein to cancel - ref nr ***3 . My other number *** iwanted to keep <br> <br> I went in again on 28.08.2015 to get un upgrade but was told that I had to wait intill the contract expiry date 31.08.2015 otherwise there will be charges by Elias . On Monday 31.08.2015 my cellphone number was terminated out of the blue . I never gave any instruction for this to happen , I wonder what MTN will do If I stop my debit order ,I will bring you back all your devices with love as Cell C is offering me a complete portfolio since this mess . <br> <br> MTN Active is a joke , I have quries from July which I still have not gotten any response . The service in store is that of I dont reaaly care , no rush , no feedback , no call back nothing <br> <br> THERE WAS MORE THAT R300 AIRTIME ON THIS PHONE - *** AS I DID NOT GIVE ANY PERMISSION FOR THIS CONTRACT TO BE TERMINATED . WHO IS GOING TO RE-IMBURSE ME FOR THAT <br> <br> i WANT THIS SORTED OTHERWISE I WILL LOG A FORMAL COMPLAINT WITH THE TCF <br> <br>
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that we've now escalated the matter directly to the agent who processed the cancellation and to the management team.
According to the history of the account, the cancellation was done based on a request received via e-mail with reference number Egain ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note that we've now escalated the matter directly to the agent who processed the cancellation and to the management team.
According to the history of the account, the cancellation was done based on a request received via e-mail with reference number Egain ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
