GP
Gavin P
1 reviews | Active since Feb 2013
27 Apr 2015, 12:59
No ownership for Eppix and Active errors
I've upgraded one of the several contracts I hold with MTN through Direct. The wrong handset was delivered 10 days, yes TEN DAYS, later and I had to return it to an MTN Shop in Fourways for it to be reversed. After making a fuss about having the process taken almost a month now, the upgrade was eventually reversed. However, now when I want to reinitiate the upgrade, there are \errors"on the system and I've been to a service center"
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MTN South Africa's replyOfficial
11 May 2015, 12:06Hello i_r_disgruntled,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that the upgrade request has already been processed on both numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that the upgrade request has already been processed on both numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 12:06
Official
Hello i_r_disgruntled,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that the upgrade request has already been processed on both numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our records show that the upgrade request has already been processed on both numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,