No override for BioMetric ID

My son recently wanted to upgrade his contract which is under my name. As I am now living and working overseas, I gave him authority to upgrade and sign on my behalf.....the only problem is MTN has NO OVERIDE process for their biometric ID system ...so unless you there in person nothing can be done.

How stupid is this...surely with the right authorisation / security check by a manager asking some security questions over the phone or on a secure online page this should be able to be overridden. Apparently Not!

Solution: Cancel MTN contract and move to Vodacom.