SL
Sue L
1 reviews | Active since Jun 2010
01 Jul 2015, 04:54
NO OUTGOING MAIL SERVER
Reported last Wednesday following 3 days of no outgoing mail capability. Friday afternoon the server came on line after 5 days of no service, yesterday it went down again! MTN have also failed, since the inception of my contracts, to enable iPhone and iPad settings to route outgoing mail via my Telkom wifi <br> service. Effectively I have no way of sending mail for the 7th day in the last ten days! A response or comment and ACTION would be surprising
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Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 11:55Hello suelanc,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As discussed on our telephonic conversation earlier with regards to the connectivity problem you can also call our data help-desk on ***.The matter relating to the billing has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly note your reference number is *** and REQ: ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As discussed on our telephonic conversation earlier with regards to the connectivity problem you can also call our data help-desk on ***.The matter relating to the billing has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly note your reference number is *** and REQ: ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply21 Jul 2015, 11:55
Official
Hello suelanc,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As discussed on our telephonic conversation earlier with regards to the connectivity problem you can also call our data help-desk on ***.The matter relating to the billing has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly note your reference number is *** and REQ: ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As discussed on our telephonic conversation earlier with regards to the connectivity problem you can also call our data help-desk on ***.The matter relating to the billing has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Kindly note your reference number is *** and REQ: ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,