MB
Margaret B
1 reviews | Active since May 2014
25 Jun 2015, 19:34
No Outgoing E-mails
For the last two days we have been unable to send e-mails from our laptop using our cell phone with an MTN contract. We have contacted the MTN office at Century City only to be told each day that MTN's technicians were working on the problem - no apology and still no success. We are a business and are losing turnover as we cannot respond to enquiries and invoices,
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Replies (1)
MTN South Africa's replyOfficial
06 Jul 2015, 20:57Hello Mbasti,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We've escalated the matter directly to our technical helpdesk to assist. We need for them to confirm exactly what the problems is with you not being able to send out emails. The issue could possibly be on the e-mail server however we will need to confirm this information.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We've escalated the matter directly to our technical helpdesk to assist. We need for them to confirm exactly what the problems is with you not being able to send out emails. The issue could possibly be on the e-mail server however we will need to confirm this information.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply06 Jul 2015, 20:57
Official
Hello Mbasti,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We've escalated the matter directly to our technical helpdesk to assist. We need for them to confirm exactly what the problems is with you not being able to send out emails. The issue could possibly be on the e-mail server however we will need to confirm this information.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced. It was never our intention to have dissatisfied you in any way.
We've escalated the matter directly to our technical helpdesk to assist. We need for them to confirm exactly what the problems is with you not being able to send out emails. The issue could possibly be on the e-mail server however we will need to confirm this information.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,