1 reviews | Active since Mar 2011
No outgoiing services,awaiting Mtn to deliver
I was owing mtn for the contract and kept on receiving an sms from them, that my account was overdue. I made the payment and received a confirmation of payment from them as well. I tried calling the call centre to have my services reactivated, but to no avail. I got the IVR message that the call centre was down. that was on Monday. early hours of Tuesday around 2:43 got an sms saying services will be reactivated in 2-24 hours. it has been way over 24 hours and no service still and I have important things that I need to do on my phone. Mtn please sort this mess out, as I am running out of patience. this is not the service I expected. you were so quick to remind me about the overdue account and in suspending my services that no one reminded you. but now I have to remind and beg for my services to be reactivated. this is not on! I couldn't even use the sms service and I am going to forfeit those sms that I receive monthly, if they are not used. Call centre is still down even today as I tried calling. Hope this is sorted before the end of business today.
Thank you for your post.
As per our telephonic conversation, your query has been resolved.
Warm regards
MTN Service Provider
REQ:***
Thank you for your post.
As per our telephonic conversation, your query has been resolved.
Warm regards
MTN Service Provider
REQ:***
