PN
Precious N

1 reviews | Active since Mar 2011

27 May 2015, 06:57

No outgoiing services,awaiting Mtn to deliver

I was owing mtn for the contract and kept on receiving an sms from them, that my account was overdue. I made the payment and received a confirmation of payment from them as well. I tried calling the call centre to have my services reactivated, but to no avail. I got the IVR message that the call centre was down. that was on Monday. early hours of Tuesday around 2:43 got an sms saying services will be reactivated in 2-24 hours. it has been way over 24 hours and no service still and I have important things that I need to do on my phone. Mtn please sort this mess out, as I am running out of patience. this is not the service I expected. you were so quick to remind me about the overdue account and in suspending my services that no one reminded you. but now I have to remind and beg for my services to be reactivated. this is not on! I couldn't even use the sms service and I am going to forfeit those sms that I receive monthly, if they are not used. Call centre is still down even today as I tried calling. Hope this is sorted before the end of business today.

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Replies (1)
MTN South Africa
MTN South Africa's reply27 May 2015, 11:09
Official
Hello Zama2010,

Thank you for your post.

As per our telephonic conversation, your query has been resolved.

Warm regards
MTN Service Provider
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