No option to speak to a consultant

Item: MTN South Africa
Rating: 2
Author: TK M

I have been calling the MTN call centre trying to speak to a consultant for more than 3 days. I have called them more than thrice each day making it more than 10 times. There is absolutely no option to speak to a consultant. I have tried every option,i even tried not pressing anytime. It used to be so easy getting a consultant there all i had to do was press 0. Its so .frustrating. I even know their options at the top off my head 1. Puk or ****** phone 2. Account Queries 3. Internet settings 4. Bundles 5. Language

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Replies (1)

MTN South Africa's replyOfficial

25 Sept 2015, 11:14

Hello tkmbete,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please select the option your query relates to you will be given an option top speak to a consultant.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

MTN South Africa's reply25 Sept 2015, 11:14

Official