TS
Thomas S
1 reviews | Active since Jan 2012
24 Dec 2015, 18:09
No option to speak to a agent, no help at all
What's the point in changing the option when calling 173? It's from bad to worse. I have a issue in sending sms's, it's not going through. No proper customer care, only a recorded voice!! Very frustrating for not being able to speak to someone about my problem. How do mtn expect customers to be happy if they can't speak to someone about a issue?
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Replies (1)
MTN South Africa's replyOfficial
31 Dec 2015, 11:35Hello orosjopie,
Thank you for your post. . We sincerely apologise for delayed response any inconvenience caused.
Kindly note that you did not provide us with a cell phone number in question, and the error message that you are getting when sending SMSES as well as the name of the phone. From a prepaid number please check if your message centre number is correct it should be +*** and on a contract phone it's +*** kindly check this under message settings.Also if you activated barrings kindly cancel it by #33*0000#ok.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. . We sincerely apologise for delayed response any inconvenience caused.
Kindly note that you did not provide us with a cell phone number in question, and the error message that you are getting when sending SMSES as well as the name of the phone. From a prepaid number please check if your message centre number is correct it should be +*** and on a contract phone it's +*** kindly check this under message settings.Also if you activated barrings kindly cancel it by #33*0000#ok.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply31 Dec 2015, 11:35
Official
Hello orosjopie,
Thank you for your post. . We sincerely apologise for delayed response any inconvenience caused.
Kindly note that you did not provide us with a cell phone number in question, and the error message that you are getting when sending SMSES as well as the name of the phone. From a prepaid number please check if your message centre number is correct it should be +*** and on a contract phone it's +*** kindly check this under message settings.Also if you activated barrings kindly cancel it by #33*0000#ok.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. . We sincerely apologise for delayed response any inconvenience caused.
Kindly note that you did not provide us with a cell phone number in question, and the error message that you are getting when sending SMSES as well as the name of the phone. From a prepaid number please check if your message centre number is correct it should be +*** and on a contract phone it's +*** kindly check this under message settings.Also if you activated barrings kindly cancel it by #33*0000#ok.
Kind Regards
Nompumelelo
REQ:***