1 reviews | Active since Feb 2016

28 Feb 2016, 02:52

No opt out option

MTN has disappointed me with this content subscription fees. I have never actively subscribed to any content services but my account gets billed R2 everyday.<br> <br> The call centre has been hopeless because the agents have given me a host of possible solutions but a week later I'm still charged R2 a day. Some of the agents I spoke to were also rude insinuating that it is my own fault that I'm charged this amount. <br> <br> I'm thinking of porting my number to another network after many years of using MTN because this is nonsense.<br> <br> What I want is simple. Stop charging me for services I did not apply to and which I don't use.<br> <br> Thank you.

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Feb 2016, 12:40
Official
Hello sasbu,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have escalated the matter to our technical support team for assistance regarding opting out, ref number is SMC/***, allow a turnaround time of 3-7 working days. for a follow up on the ref number contact customer care on 173.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***

Best regards,