MS
Michael S
1 reviews | Active since Nov 2011
02 Jun 2015, 10:21
No one works at MTN's call centre
As I write this I have been waiting to get through to a real person at MTN's call centre for more than 20 minutes. You'd think the one company that would have a really good call centre is the one that earns its revenues from calls! Guess I'll just have to get in my car, drive to MTN, and deal with this minor item in person.
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Replies (1)
MTN South Africa's replyOfficial
05 Jun 2015, 13:38Hello supermoo1984,
Thank you for post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience caused . We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can identify and improve in areas that need our urgent attention.
Please bear with us, we are aware that there are technical problems experienced in our call centre.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience caused . We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can identify and improve in areas that need our urgent attention.
Please bear with us, we are aware that there are technical problems experienced in our call centre.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply05 Jun 2015, 13:38
Official
Hello supermoo1984,
Thank you for post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience caused . We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can identify and improve in areas that need our urgent attention.
Please bear with us, we are aware that there are technical problems experienced in our call centre.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience caused . We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can identify and improve in areas that need our urgent attention.
Please bear with us, we are aware that there are technical problems experienced in our call centre.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***