AS
Alexis S
1 reviews | Active since Mar 2015
23 Jun 2015, 12:25
No one will help me at MTN
I had a case of identity theft 3 years ago and cell phone contracts were open at MTN.<br> <br> I supp**** all necessary case files, police reports and my money was returned to me.<br> <br> Now 3 years later I am getting harassed by a debt collecting company from MTN saying I must pay a ridiculous bill.<br> <br> No one can help me at the call centre and they asked me to post on Facebook with all my documents. <br> <br> I have received no acknowledgment from men Facebook which has all my relevant reference no, I'd , affidavit and case no.<br> <br> Please can someone at MTN help me. This is ridiculous
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MTN South Africa's replyOfficial
02 Jul 2015, 15:00Hello Alexis Solomon,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the number/s in question.
When I check the accounts using the ID number, I pick up an account with 2 numbers. In order to escalate to the ***** department I need details as there is nothing showing on our systems. The legal department might have the account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the number/s in question.
When I check the accounts using the ID number, I pick up an account with 2 numbers. In order to escalate to the ***** department I need details as there is nothing showing on our systems. The legal department might have the account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply02 Jul 2015, 15:00
Official
Hello Alexis Solomon,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the number/s in question.
When I check the accounts using the ID number, I pick up an account with 2 numbers. In order to escalate to the ***** department I need details as there is nothing showing on our systems. The legal department might have the account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the number/s in question.
When I check the accounts using the ID number, I pick up an account with 2 numbers. In order to escalate to the ***** department I need details as there is nothing showing on our systems. The legal department might have the account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***